FAQ

Floward is an online flowers platform based out of Kuwait (11 years old) that sells flower arrangements and was established with a mission of “Bringing your feelings to life”. A while ago, we’ve made charity the backbone of our mission, where we extend 1% of all revenue we make to doing good for the communities we operate in. It takes just few clicks from our platform to place an order have it delivered within a couple of hours in Kuwait.

Floward sources and designs the best flower arrangements and displays them over our platform for customers to choose from. Once a bouquet is selected, Floward prepares the arrangemetns and does the last mile delivery of it.

Yes, we have Debit Card/Credit Card payment methods.

Yes. You can place an ‘Express Checkout’ order which is an easier way for newcomers to experience our online service.
To order without an account, continue with your ordering journey and when prompted to login choose "Express Checkout" option. Provide your name, mobile number and your address at the checkout page!
The purpose of this service is to give a chance to all newcomers to test our service and experience its simplicity, efficiency and reliability.
Once familiar with our service, you can simply create an account to access all the added value features and benefit from a personalized ordering experience.

Yes. You can add as many addresses as you need to a single account. Go to Saved Addresses and click on "Add New Address" button.

Yes you may. You are able to insert multiple addresses for different bouquets you select in one order.

Indeed you may. You can now have multiple delivery dates in one order which will serve you better especially for subscriptions.

Floward is now the 1st and only online flowers platform in the region that enables users to track their bouquets from their phones.

Celebrity arrangements is category on our platform that allows celebrities to create their own arrangements and list them on Floward. You now can send your loved ones a bouquet designed by popular celebrities in Kuwait.

Beyond carefully selected flower arrangements to choose from, you can now add chocolates, cakes and balloons to your arrangements or choose from our bundles section ready made arrangements with these items.

Contact us if you need to add, remove or change items from your order.

The duration of the refund process varies depending on the payment method you used. For K-Net it may take up to 3 working days. The refund for MasterCard and Visa may take up to 6 days. To learn more about our refund policy, we invite you to read our Terms and Conditions.

If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call center.

You can contact us anytime through live chat or email or call our hotline number during our working hours Sunday to Thursday 9AM-9PM.