Cancellation and refund

Online orders cancelled 24 hours before the start of the delivery timeslot will be eligible for a full refund.
Online orders cancelled within 24 hours of the start of the delivery timeslot may not be eligible for a full refund. This is due to our products being fresh and prepared on a per-order basis. In this case, please contact our Customer Service team as soon as possible.
Orders cancelled due the recipient refusing the order upon delivery may not be eligible for a full refund.
Please note cash/bank card refunds may take up to 7 working days.
In certain circumstances, Floward may have to cancel your order and in this case, you may be eligible for a full refund.
This includes but is not limited to a) Recipient’s address being outside of our delivery zone; b) There was an issue confirming your order and you did not respond to us for more than 3 days; and c) in the rare scenario where the product is not available and we could not find you a suitable replacement.
If we delivered damaged or unsatisfactory flowers, please contact our Customer Service team with images of your order within 48 hours of delivery.
If the flowers were clearly damaged before, during or upon delivery we will provide a replacement as soon as practically possible.
If you do not require a replacement you may be eligible for compensation in the form of Floward credit.
If we delivered the wrong product, please contact our Customer Service team with images of your order within 48 hours of delivery.
We will provide a replacement as soon as practically possible.
If you do not require a replacement, you may be eligible for compensation in the form of Floward credit.
We will always do our best to deliver your order within the timeslot requested. Please note that delays may occur.
We may need to move the order to a later timeslot if we are unable to reach the recipient.
If your order is delayed by less than 6 hours after the end of your timeslot you may not be eligible for a full refund.
If your order is delayed by more than 6 hours after the end of your timeslot you will be eligible for a full refund in the form of Floward credit. This is not valid for orders delayed for reasons outside of our control, including but not limited to a) An incorrect address was provided, b) an incorrect recipient information; c) Recipient not answering in a timely manner; d) Recipient was not available to receive the order; and e) Certain establishments or areas not accepting our delivery.
If the recipient information provided to us was incorrect, Floward will not be held responsible for any delays or deliveries to the wrong person or address.
Please ensure you provide a valid phone number of the recipient and an accurate name.

Terms and Conditions

To be a member of the website of, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for By filling in and ratifying the registration form or getting any services or ordering a product using this system, the user agrees to be bound by the user agreement of Floward.

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to website and its associated applications on iPhone, Android, and mobile site platforms

Once you have selected your order from the product you will be given the opportunity to submit your order by clicking on "Checkout" button. Please note it is important that you check the information that you enter and correct any errors before clicking on the "Checkout" button since once you click on this input errors cannot be corrected. On receipt of your order, will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the provided delivery address. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.
You have the right to cancel an order up to 5 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by Floward after you have received a confirmation and Floward reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Any member of Floward has a "user name" and "password" which are determined by the member herself/himself. The "user name" is personal to the member and the same "user name" is not given to two different members. The "password" is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Floward is not liable for any problems, which may arise from the use of password. Floward informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Floward does not share the user information with the third party companies –For the user to connect to the services, which require a membership of Floward, the user must enter the user name and password. This process is called "login" to
By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.
Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the site for any unlawful or unauthorized purpose, including without limitation to:
distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
Interfering with any other persons use or enjoyment of the site. Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.
Other than personally identifiable information, which is covered under the Floward Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. Floward will have no obligations with respect to such material. Floward and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
You are prohibited from posting, uploading or transmitting to or from this website any material that:
Breaches any applicable local, national or international law;
Is unlawful or fraudulent
Amounts to unauthorized advertising; or
Contains viruses or any other harmful programs.
You may not misuse the website (including by hacking).
Any comments or feedback that you submit through the website must not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination;
infringe the intellectual property rights of another person;
breach any legal duty owed to a third party (such as a duty of confidence);
promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Floward for all costs and damages which it incurs as a result of you breaching any of these restrictions.
Floward will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.
You may not access or use the website for any other purpose other than that for which Floward makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Floward. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:
criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;
advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Floward;
systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Floward;
making any unauthorized use of the Floward services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
engaging in unauthorized framing of or linking to the website;
transmitting chain letters or junk email to other users;
using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;
engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;
interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;
attempting to impersonate another user or person;
using the username of another user;
selling or otherwise transferring your profile;
using any information obtained from the website in order to harass, abuse, or harm another person;
using the Floward service as part of any effort to compete with Floward or to provide services as a service office;
deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;
attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
Harassing, annoying, intimidating or threatening Floward company through any medium of communication or to any of its employees or agents engaged in providing any part of Floward Company services to you.
displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;
deleting the copyright or other proprietary rights notice from any Contribution or Floward Content; and
using the website in a manner inconsistent with any and all applicable laws and regulations.
Any other suspected malicious activities on Floward website or applications.
Floward may terminate this agreement unilaterally at any time.
You agree that the consequences of commercial use or re-publication of content or information of Floward may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Floward will be entitled to temporary and permanent injunctive relief to prohibit such use.
During any product delivery made by Floward, if the client is not available in the address specified in the system, the product ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.
Floward takes customer satisfaction very seriously. In the case of problems with your order, please contact Floward through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Floward, we will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
Debit / Credit Cards: Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
Credit or Debit cards used in placing orders through the online payment gateway on Floward website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
Floward grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.
You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by Floward, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. Floward reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from Floward. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.
The content on the website ("Floward Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Floward, and are subject to copyright and other intellectual property rights under state of Bahrain and international conventions. Floward Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Floward graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Floward in Bahrain and/or other countries. Floward trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Floward. Floward Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Floward is prohibited.

Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Floward content and to download or print a copy of any portion of the Floward content to which you have properly gained access solely for your personal, non-commercial use. Floward reserves all rights not expressly granted to you in and to the website and Floward Content and Marks. If you download or print a copy of the Floward content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any Floward content or enforce limitations on use of the website or the Floward content therein.
By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to Floward an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.
Floward has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.
To the extent permitted by law, Floward provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Floward nor Floward directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
1 - Registering online
• Upon placing your order online, you will be sent a confirmation e-mail detailing your request, and a second email confirming that Floward have received payment. Your place on the Workshop is then confirmed.
• If you have any queries regarding your registration, please contact [email protected]or call 16163516
• Should we have any queries relating to your registration, we will contact you by e-mail or telephone as soon as possible as part of the registration process.
2 - Protection of your personal information
• Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.
3 - Methods of payment
• Full payment of the Workshop fees must be received in advance. Your place on the selected Workshop cannot be reserved until full payment is received.
• Fees can be paid securely online by Knet, Visa or credit cards on our website within your booking.
• Please include contact details when making your booking in case we need to contact you prior to the Workshop commencement.
• Please ensure that your booking is confirmed.
4 - Cancellations and refunds
• Please note that our Workshops have minimum attendance levels and may be cancelled by us if too few bookings are received or other unavoidable circumstances occur. We reserve the right to amend, postpone or cancel Workshops, if necessary.
• If we cancel the Workshop we shall endeavor to give you at least 3 days’ notice. You will then have the option of transferring to another Workshop or having a full refund of the fees, which we will return to you within three weeks. We will not be liable for any costs or expenses that you may incur arising from the cancellation of the selected Workshop.
• We require at least 7 days’ cancellation notice prior to the selected Workshop day, otherwise 100% of the fee will be charged if you do not notify us about your cancellation or any changes by such time.
• All Workshops places are transferable/exchangeable only if notified to us at least 7 days before the selected Workshop day. Regrettably, due to Workshop logistics, you will not be permitted to transfer to a different Workshop after this date. If you are unable to attend your selected Workshop day, you may instead elect someone else to attend the Workshop in your place provided we are notified of the change as set out herein.
• If you need to cancel your reservation on a selected Workshop at least 7 days before the Workshop day but do not have an alternative date to rebook on to, we will issue you with a credit note in the form of a voucher that will be valid for use for 6 months from the date of issue.
• For Corporate or Group Bookings, our courses are normally tailored to your own requirements. You are invited to contact us at [email protected] or call or call 16163516 for further details.
5 - Non-attendance
• If you are unable to attend the Workshop due to illness, or for personal or professional reasons (and we are notified less than 7 days before the selected Workshop day), you will not be entitled to a refund, extra tuition or to automatically transfer to another Workshop. We will in such circumstances and entirely at our discretion, consider such action that we believe to be fair and reasonable.
• Please note that if alternative options are offered, there may be an additional charge.
• All participants are asked to arrive 15 minutes before the specified start time of the Workshop.
• All participants attending a Workshop are responsible for their own belongings and we accept no liability for any loss or damage to these.
6 - Health and safety
• All participants on the Workshop are expected to follow Health and Safety guidelines that are given at the start of the Workshop.
• All participants are asked to wear appropriate clothing and during the Workshop.
• Regrettably children are not permitted to attend our Workshops and the minimum age is 18 years.
7 - Materials and equipment
• All materials, equipment and flowers are included in the Workshop fees. The Floward equipment is to be returned to us at the end of the Workshop. All participants will however be given the opportunity to purchase the Floward equipment at the price applicable on the day of booking. All flowers and arrangements created at the Workshop will be for the participants to take away.
8 - Photography and video
• You may take as many photographs of your own work as you wish during the workshop.
• Floward reserves the right to use any pictures or videos of the Workshop on their social media pages and all participants are deemed to have provided their consent to the same.
9 - Terms of service
• We reserve the right at any time to modify or discontinue the website (or any part or content thereof) without notice at any time.
• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the website.
• In using our website you agree to act in accordance with the law and accept and abide by all of our Terms and Conditions.
• The limit on our liability is stated within our Terms and Conditions. Save as otherwise stated, our total liability in contract, or otherwise arising in connection with the performance of these Terms and Conditions shall be limited to the total of the Workshop fee paid by you.
10 - Applicable law
• These Terms and Conditions and those set out in our website include the entire agreement and understanding between us and you confirm that you have not entered into the same in reliance upon any representation, warranty or undertaking, written or oral, to whomsoever made which is not set out or referred to in our Terms and Conditions. • These Terms and Conditions together with those set out in our website shall be read and construed in accordance with Bahrain law and any dispute between us will be dealt with by the Bahrain Courts.
  • 1.Membership Eligibility and Overview
    • 1.1. Floward Loyalty program is a free reward program offered by Floward to its customers located in the GCC, Egypt, Jordan, and the UK. The Floward Customer Loyalty Program (“Program”) is offered at the sole discretion of Floward. The Program is available to individual customers for their personal use only and is limited to one account per individual customer. Corporate customers, associations or any other groups is not eligible to participate in the Program.
    • 1.2. You agree that you have read, understood and agree to be bound by the Floward Terms and Conditions. The terms relating to the Program may be changed or modified by Floward at any time and at our discretion without any prior notice. If you do not agree to the Floward terms and conditions, you will not be able to participate in the Program. Furthermore Customers who are part of Floward Loyalty Program and / or redeem rewards are deemed to have agreed to these terms and conditions and are legally bound by the same.The Program is void where prohibited by law.
  • 2. Program Enrollment
    • 2.1 Individuals who set up an account with Floward are automatically enrolled in the Program.
    • 2.2. Only one Program account may be associated with a single email address that is provided by the customer at the time of registration with Floward. In the event of a dispute over ownership of the Program membership account, the email address submitted at the time of setting up your Floward account will be considered as the authorized account holder. For the purposes of these terms, the "authorized account holder" is the natural person with the email address submitted at the time of registration with Floward.
  • 3. How the Program Works and Program Benefits
    • 3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our Products and/or taking other Program related actions. For your purchase to qualify for the Program, you must be signed into your online account at the time of purchase on the Floward Platforms. You can earn points by making eligible purchases.
    • 3.2 When you purchase any eligible Floward Products on the Platforms you will earn a certain number of points, which shall be calculated by Floward and which will be based on the level of spend with Floward. 3.3 All accumulated points and credit will be specified on your Floward account and will be updated as purchases occur, or points are utilised. You can check your accumulated points and credits in your account at any time. Your points will be added after your Order has been delivered.
    • 3.4. Your points will be calculated based on your spend after deducting any discounts that have been offered to you and the amount of any value added tax (VAT).
    • 3.5 In the event of cancellation/refund of any eligible purchase that initially earned you Floward points, such points will be deducted automatically from your account used for such eligible purchases. Points will be deducted at the same rate at which they were earned. Upon cancellation / refund of products awarded through the redemption of points, all redeemed points will be forfeited
    • 3.6 As Floward is committed to reducing their environmental footprint, we have chosen to keep our loyalty Program free from plastic cards. Instead, customers can use the benefit of the Program by logging in to their account when making purchases through the Floward Platforms.
  • 4. Program Benefits and Rewards
    • 4.1. Points may never be exchanged for cash. You may redeem your points by making a purchase at any time by logging into your Floward account and using the credit option. Your points will not be transferable to anyone else.
    • 4.2. Neither accounts nor Program points may be shared or combined. Only the customer paying for the Products may accumulate Floward loyalty points. Any purchase that has been made by the customer using the credit balance that has been credited into their individual accounts either due to Floward’s contractual obligation or any other condition will not be subject to Loyalty program and customer will not receive any points against such purchases.
    • 4.3. Points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points credited to your Floward account will be decreased or reversed, as applicable, if part or all of your purchase of Products is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer, or assignment of any points or benefits offered through the Program, other than by us, is expressly prohibited.
    • 4.4. The Products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the Products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any Products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our terms and conditions.
    • 4.5. We are not responsible for points lost or redeemed due to fraudulent activity.
    • 4.6. We reserve the right to change the Program, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program in a given time period or for the duration of the Program, and/or any combination thereof.
    • 4.7. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Floward via email at [email protected] Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than thirty (30) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
  • 5. Termination and Modification
    • 5.1. The Program and its benefits are offered at our sole discretion. We may, at our election, cancel, modify, restrict or terminate these Program terms, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of points already accumulated or earned and/or the ability to redeem accumulated points.
    • 5.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your customer account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program points, may result in the revocation of your participation as a customer of Floward and make you ineligible for further participation in the Program.
    • 5.3 If your participation is revoked, any points or credits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these terms and conditions, we also have the right to take appropriate legal action, in our sole discretion.
    • 5.4. The customer should use the Loyalty points / wallet balance within 60 days after it has been earned from June 1st,2022 onwards. All the loyalty points /wallet balance will be reset to 0 after expiration of 60 days.
    • 5.5 If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting out in your account on the Platforms.


Floward may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, "Personally Identifiable Information" or "PII").
In addition, Floward may collect information regarding Floward account holders' past Floward orders, customer service inquiries, and certain social networking preferences (e.g. pages you "Like" or "Recommend").
Floward also uses web analytics software to track and analyze traffic on the site in connection with Floward advertising and promotion of Floward services. Floward may publish these statistics or share them with third parties without including PII.
Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit
IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
Floward uses PII to create users' Floward accounts, to communicate with users about Floward services, to offer users additional services, promotions and special offers and to charge for purchases made through Floward. Users may affirmatively opt-out of receiving promotional communications from Floward by visiting Personal account page and providing Floward with their e-mail address via the opt-out link. Floward may also use PII to enforce Floward terms of use and service.
>Floward uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with Floward accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as Floward login information, choice of website language and country selection in addition to any other information we might collect in the future. Floward does not sell the information it collects to third parties. Floward shares collected PII to third-party vendors and service providers with whom Floward works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of Floward services. Floward may disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Floward terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.
User generated content posted through the site such as service/product reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend") may be viewed by the general public. Accordingly, Floward cannot ensure the privacy of any PII included in such user generated content.
Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined. IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.
To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
When you place an order through the website, you are required to select a method of payment. Floward is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to Floward through cash on delivery method of payment. Online debit/ credit card payment is also an option and for payment method. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.
Personal information required during the order process includes name, address, phone number, email address as well as the recipient details and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with our staff when processing your order. We have an agreement with all of our staff, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.
As you browse our website, we gather navigational and click stream data that shows which pages you have websited, what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the website; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website or on a third party’s website and for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the website.
These companies may employ cookies and action tags to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the website or on their websites. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at website to change your relevant settings from my account link on the user main page.
We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.
We may disclose PII:
To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services to enable them to provide services.
As required to fulfill your purchase (e.g., to our staff to enable them to fulfill your order).
To identify you to any person to whom you send messages regarding Site-related content through the Site.
To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor's or other third parties’ use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy, the terms and conditions of such rules shall control.
To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). as we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.
When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.
Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.
We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.
Floward may change this Privacy Policy at any time by posting a new version on this page or on a successor page. The new version will become effective on the posting date, which will be listed at the top of the page as the effective date.
You are able to delete your account from your “Personal Information” page on or “Profile” on mobile apps.
Once your account has been deleted, you won't be able to reactive it or regain access. We will not retain or restore any of your data.
To make future purchases on Floward, you will have to set up a new account.
Once you request to have your account deleted, we'll process your request and deactivate your account. This process can take up to 30 days.