Floward is an online gifting and flowers platform, founded in Kuwait in 2017, offering beautifully curated flower arrangements alongside a wide range of gifts including chocolates, cakes, perfumes, jewelry, plants, and more with a mission of Delivering Your Feelings. It takes just a few clicks on our platform to place an order and have it delivered the same day. As part of our commitment to giving back, we dedicate 1% of our revenue to supporting charitable initiatives in the communities where we operate.
Floward curates and designs beautiful flower arrangements alongside a wide selection of thoughtfully chosen gifts for every occasion, all available on our platform. Once a bouquet or gift is selected, Floward prepares it with care and delivers it to your recipient through our last-mile delivery network.
We accept multiple payment methods, including debit cards, credit cards (Visa and MasterCard), as well as Apple Pay and other digital wallets for a faster, more convenient checkout.
No. To place an order, you'll need to create an account or log in. This is to protect your experience and ensure we're able to reach you whenever needed, for example, to follow up on your order or contact you regarding your delivery. Creating an account also gives you access to all our added value features and a more personalized ordering experience.
We offer an express delivery service, with delivery times varying depending on your country and city. Our delivery windows typically range between 2 to 4 hours.
Yes. You can add as many addresses as you need to a single account. Go to Saved Addresses and click on 'Add New Address' button.
Indeed you may. You can now have multiple delivery dates in one order which will serve you better especially for subscriptions.
Yes. You can track your order status directly through our app, and you'll also receive WhatsApp messages updating you on your order status every step of the way.
Beyond carefully selected flower arrangements, you can now add chocolates, cakes, balloons, perfumes, jewelry, watches, electronics, and many more gifts to your order, or choose from our ready-made bundles designed for every occasion.
Yes. You can order gifts on their own, as you like, without having to add flowers to your order.
You can change the card message, delivery location or recipient's number directly through the app. Alternatively, you can contact us by opening your profile page, selecting 'Customer Service', then 'Contact Us', and choosing either WhatsApp or call to be connected with one of our customer service agents.
The duration of the refund process depends on the refund method. Refunds to your Floward wallet are processed within 3 days, while refunds to your bank account may take up to 7 working days. To learn more, we invite you to read our Terms and Conditions.
You can reach us anytime through our social media channels, around the clock. To get our WhatsApp number or call our customer service team, simply select your country and choose 'Contact Us' from your profile page to access the number for your location.
We're sorry to hear that. Please contact us by opening your profile page, selecting 'Customer Service', then 'Contact Us', and choosing either WhatsApp or call to be connected with one of our customer service agents. Kindly share a photo of the order and we'll resolve it for you as quickly as possible.
To keep your flowers fresh for as long as possible, trim the ends of the stems, change the water regularly, and keep the arrangement away from direct sunlight and heat.